A Guest Services Agent is responsible for greeting and registering guests and
checking guests out of the hotel in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will it be like to work for a Hilton Worldwide Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality
professionals| we work together to make Hilton a great place to work and to
build rewarding careers for ourselves and our colleagues.
Hilton Worldwide is the leading global hospitality company| spanning the
lodging sector from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century| Hilton Worldwide has
offered business and leisure travelers the finest in accommodations| service|
amenities and value. Hilton Worldwide is dedicated to continuing its traditio
of providing exceptional guest experiences across its 13 global brands| whic
include Hilton Hotels & Resorts| Waldorf Astoria Hotels & Resorts| Conra
Hotels & Resorts| Canopy by Hilton| Curio A Collection by Hilton| DoubleTre
by Hilton| Embassy Suites by Hilton| Hilton Garden Inn| Hampton Hotels| Tru by
Hilton| Homewood Suites by Hilton| Home2 Suites by Hilton and Hilton Grand
Vacations. The company also manages the world-class guest reward program
At Hilton| our vision to fill the earth with the light and warmth of
hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And| our amazing Team Members are at the heart of
it all! Come be a part of our team!
What will I be doing?
As a Guest Services Agent| you would be responsible for greeting and
registering guests and checking guests out of the hotel in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquiries
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfaction
Receive| input| retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. To fulfill this role
successfully| you must possess the following minimum qualifications and
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions: