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JOB DESCRIPTION
The DoubleTree by Hilton Hotel Denver which is located in the entertainment
district| a 3-minute drive from Johnson and Wales University and 7 minutes
from Northfield Stapleton is seeking a talented Manager of Restaurant & Bars!
A Manager of Restaurant & Bars at the Doubletree By Hilton Hotel Denver|
Directs and organizes the activities of the Food & Beverage departments to
maintain the high standards of food and beverage quality| service and
marketing to maximize profits through outstanding customer service. Plans and
directs the functions of administration and planning of the Food & Beverage
department to meet the daily needs of the operation. Implements effective
controls of food| beverage and labor costs. Ensures compliance with health|
safety| sanitation and alcohol awareness standards. Helps ensure high
standards of food and beverage quality| service and marketing to maximiz
profits and ensure outstanding customer service. Interviews| trains
supervises| counsels| schedules and evaluates staff.
What will I be doing?
As a Manager of Restaurant & Bars at the DoubleTree by Hilton Denver| you
would be responsible for directly and administering the activities and
services of a designated restaurant(s) in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability. Specifically|
you would be responsible for performing the following tasks to the highest
standards:
Plan and direct all aspects of restaurant operations to include| but not limited to guest service standards and initiatives| product quality| cost controls and overall profitability| marketing initiatives| systems use and management| budgeting and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include| but not limited to| providing supervision and professional development| conducting counselling and evaluations and delivering recognition and reward
Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy
Maximize efficiency technology system(s) (i.e. Open Table)
Monitor and assess service and satisfaction trends| evaluate and address issues and make improvements accordingly
Ensure compliance with health| safety| sanitation and alcohol awareness standards
Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue| including| but not limited to| creating new menus and cross-selling products and services hotel-wide
Recruit| interview and train team members
Qualifications:
Minimum 3 (three) years of Food & Beverage experience
Minimum 2 (two) years supervisory experience in this or related role
Minimum 2 (two) years Food & Beverage Management experience
Knowledge about Food & Beverage services including all wines| beers| spirits| cocktails| hot beverages| other non-alcoholic beverages| cuisines| accompaniments and the overall enhancing of the dining experience
Experience running a beverage program in a full service restaurant
A proven track record of leading and developing an engaged team
Ability to work in face pace work environment balancing priorities
Ability to bend/stoop/walk/push/pull 50 lbs with or without reason accommodation
Ability to work 10 (ten) hour shift walking/standing with or without reasonable accommodation
Preferred Qualifications:
Hospitality degree
3 (three)+ years Hotel Food & Beverage Management experience
2 (two)+ years managing within a hotel property with multiple food and
beverage outlets
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!