Guest Services Greeter – The Ritz-Carlton – USA


Job Number 19150279
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dove Mountain| 15000 N Secret Springs Dr|
Marana| Arizona| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Activate room keys using electronic key machine and reissue new room keys to
guests as necessary. Communicate to appropriate staff that there are guests
that are waiting for an available room. Advise guest of any messages received
for them| and send to room if required. Accommodate requests for room changes
when possible. Supply guests with directions and information regarding
property amenities| services| and hours of operation| and local areas of
interest and activities. Tag| store| and retrieve luggage from luggage
storage| providing guests with proper claim tickets for their luggage.
Identify and explain room features to guests. Ensure that any outstanding
requests or problems from the previous day receive priority and are resolved.
Arrange transportation for guests/visitors. Respond to all guest

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move up and down a ladder.
Move up and down stairs and/or service ramps. Perform other reasonable job
duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._