Guest Service Support Expert – Gaylord Opryland Resort & Convention Center – USA


Job Number 19144480
Job Category Food and Beverage & Culinary
Location Gaylord Opryland Resort & Convention Center| 2800 Opryland
Drive| Nashville| Tennessee| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

Job Summary

Our jobs aren’t just about putting food on the table that our guests will
enjoy until they ask for their bill. Instead| we want to build an experience
that is memorable and unique – with food and drinks on the side. Our Guest
Service Support Experts take the initiative and deliver a wide range of
services to make sure food and beverage operations run smoothly. Whether
setting tables| assisting the kitchen| or cleaning work areas and replenishing
supplies| the Guest Service Support Expert provides the support that make
transactions feel like part of the experience. No matter what position you are
in| there are a few things that are critical to success – creating a safe
workplace| following company policies and procedures| upholding quality
standards| and ensuring your uniform| personal appearance| and communications
are professional. Guest Service Support Experts will be on their feet and
moving around (stand| sit| or walk for an extended time; moving over sloping|
uneven| or slippery surfaces)| managing the menu (read and visually verify
information)| and taking a hands-on approach to work (move| lift| carry| push|
pull| and place objects weighing less than or equal to 25 pounds without
assistance and 50 pounds with assistance; reach overhead and below the knees|
including bending| twisting| pulling| and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Guest
Service Support Experts – to get it right for our guests and our business each
and every time.