Guest Service Representative (PM Shift) -Overnight / Shuttle Driver – Courtyard Omaha Downtown/Old Market Area – USA

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Job Number 19075361
Job Category Rooms and Guest Services Operations
Location Courtyard Omaha Downtown/Old Market Area| 101 South 10th Street|
Omaha| Nebraska| United States
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Process all guest check-ins by confirming reservations in computer system|
verifying guest identity| requesting form of payment| assigning room| and
issuing room key in accordance with property policies and procedures. Operate
telephone switchboard station. Respond to and resolve guest requests|
including wake-up call requests. Run daily reports (number of arrivals|
departures)| identify any special requests| and check reports for accuracy.
Review shift logs/daily memo books and document pertinent information in
logbooks. Process all payment types such as room charges| cash| checks| debit|
or credit. Count and secure bank. Complete end-of-day activities including
posting charges to accounts| completing cashier and closing reports| running
night audit backup| and roll the date. Print and fold folios and ensure that
they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Welcome and acknowledge
all guests according to company standards. Speak with others using clear and
professional language| and answer telephones using appropriate etiquette.
Maintain awareness of undesirable persons on property premises. Perform other
reasonable job duties as requested by Supervisors.

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