Guest Service Expert – The Ritz-Carlton Coconut Grove – USA

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Job Number 19084985
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Coconut Grove| Miami| 3300 SW Twenty Seventh
Avenue| Coconut Grove| Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Our jobs aren’t just about putting food on the table that our guests will
enjoy until they ask for their bill. Instead| we want to build an experience
that is memorable and unique – with food and drinks on the side. Our Guest
Service Experts take the initiative and deliver a wide range of services to
make sure that guests enjoy their meal. Whether setting tables| communicating
with the kitchen| interacting and serving guests| or cleaning work areas and
supplies| the Guest Service Expert makes transactions feel like part of the
experience.No matter what position you are in| there are a few things that are
critical to success – creating a safe workplace| following company policies
and procedures| upholding quality standards| and ensuring your uniform|
personal appearance| and communications are professional. Guest Service
Experts will be on their feet and moving around (stand| sit| or walk for an
extended time; moving over sloping| uneven| or slippery surfaces)| managing
the menu (read and visually verify information)| and taking a hands-on
approach to work (move| lift| carry| push| pull| and place objects weighing
less than or equal to 25 pounds without assistance and 50 pounds with
assistance; reach overhead and below the knees| including bending| twisting|
pulling| and stooping). Doing all these things well (and other reasonable job
duties as requested) is critical for Guest Service Experts – to get it right
for our guests and our business each and every time.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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