Guest Service Agent – Hilton Orlando


A Guest Services Agent is responsible forgreeting and registering guests and
checking guests out of the hotel in thehotel|s continuing effort to deliver
outstanding guest service and financialprofitability.
What will I be doing?
As aGuest Services Agent| you would be responsible for greeting and
registeringguests and checking guests out of the hotel in the hotel|s
continuing effort todeliver outstanding guest service and financial
profitability. Specifically|you would be responsible for performing the
following tasks to the higheststandards:
Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquirie

Use up-selling techniques to promote hotel services and facilities and to maximize room occupanc

Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manne

Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfactio

Receive| input| retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!