Job Number 19151962
Job Category Rooms and Guest Services Operations
Location Courtyard Baltimore BWI Airport| 1671 West Nursery Road|
Linthicum| Maryland| United States
Brand Courtyard by Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.
Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Specialists take the initiative to deliver a wide range of
services that guide guests through their entire stay. Their role goes beyond
the traditional front desk to take ownership of the guest experience in the
main areas of the hotel with a “guest first” mindset. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| delivering
quality meals| or sharing the highlights of the local area| the Guest
Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Specialists will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance; reach overhead
and below the knees| including bending| twisting| pulling| and stooping).
Doing all these things well (and other reasonable job duties as requested) is
critical for Guest Experience Specialists – to get it right for our guests and
our business each and every time.