Guest Experience Manager (Front Office & Housekeeping) – Hilton Portland Downtown


Hilton Portland is searching for a _Rooms Manager!_
Located in the heart of the city and across the street from sister property|
The Duniway| Hilton Portland has been newly redesigned with an inviting and
vibrant lobby! Just a short walk to downtown|s business district| exclusive
shopping| entertainment and the MAX light rail. Featuring 455 contemporary
guest rooms and 70|000 square feet of versatile meeting and event space!
As the Rooms Manager you will be supporting the Front Office and Housekeeping
departments spending time at the front desk and up on the floors during room
inspections. We are searching for a self-starter who has at least 1 year of
Front Office Supervisory or Management experience in a hotel over 300 rooms.
Housekeeping| union| and OnQ experience is a plus!
Be a part of one of the most well known hotels in Portland and _appl


What will I be doing?

As Guest Services Manager| you would be responsible for managing the Guest
Services operations in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
responsible for performing the following tasks to the highest standards:

Manage all Guest Service operations to include| but not limited to| guest luggage and package storage and delivery| message delivery| valet and parking services| gratuity distribution| systems management| budget and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Oversee daily operations in all Guest Services departments
Manage administrative projects and ensure adherence to established quality standards
Monitor and develop team member performance to include| but not limited to| providing supervision| scheduling| conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends| evaluate and address issues and make improvements accordingly
Recruit| interview and train team members

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!