Guest Experience Expert (Night Audit – Now $12.00| in Oct $13.00) – Front Office – Gaylord Palms Resort & Convention Center – USA


Job Number 19112010
Job Category Rooms and Guest Services Operations
Location Gaylord Palms Resort & Convention Center| 6000 W. Osceola
Parkway| Kissimmee| Florida| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.No matter what position you are
in| there are a few things that are critical to success – creating a safe work
place| following company policies and procedures| maintaining confidentiality|
protecting company assets| upholding quality standards| and ensuring your
uniform| personal appearance| and communications are professional. Guest
Experience Experts will be on their feet and moving around (stand| sit| or
walk for an extended time) and taking a hands-on approach to work (move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance). Doing all these things well (and other reasonable job
duties as requested) is critical for Guest Experience Experts – to get it
right for our guests and our business each and every time.