The Boca Raton Resort & Club is seeking a full time Front Office Supervisor.
A Front Office Supervisor is responsible for assigning work and ensuring the
completion of daily tasks in Front Office operations in the hotel|s continuing
effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Office Supervisor| you would be responsible for assigning work and
ensuring the completion of daily tasks in Front Office operations in the
hotel|s continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including| but not limited to| guest check-in and check-out| lobby traffic and flow| luggage assistance| telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely| friendly and efficient manne
Support and assist team members in handling guest inquiries and requests and in resolving guest complaint
Schedule| assign daily work| lead pre-shift meetings| inform and train team member
Monitor| observe and assist in evaluating team member performanc
Monitor lobby traffic and adjust staffing accordingly
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!