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JOB DESCRIPTION
A Front Desk Clerk is responsible for assisting Guest Service Agents in
checking in and checking out guests in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Desk Clerk| you would be responsible for assisting Guest Service
Agents in checking in and checking out guests in the hotel|s continuing effort
to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
Respond to guest inquiries and in a timely| friendly and efficient manner
Provide driving and/or walking directions to guests to local destination
Ensure a high level of product knowledge of the hotel| including| but not limited to| directions| hours of outlet operation| hotel services| hotel events and local and community events and attraction
Assist fellow team members and other departments wherever necessary to maintain positive working relationship
Provide or obtain accurate information
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!